Give members a dependable place to self-serve
Everything your members need, in one place
Bring each member’s active credentials and essential information into one secure, branded destination that works alongside their wallet passes.
Reduce routine support without losing the personal experience
Members can find what they need while your team retains one connected source of truth for their record, credentials, and activity.
- A secure, branded member destination
- Cards, tickets, and details in one place
- Self-service journeys linked to the live record
Remove the friction around branded member portal
- Members searching old emails for cards and tickets
- Staff repeatedly resending the same information
- Disconnected portals that show stale membership data
How it works with RemyPass
- Configure the portal identity and member experience
- Connect each member to their current cards, tickets, and details
- Keep the portal current as the underlying record changes
What your team can achieve
- Fewer routine support requests
- A clearer digital member experience
- One consistent view across staff and member journeys
Questions about branded member portal
How do members sign in?
Members can use a secure email magic link and can optionally set a password for future sign-ins.
What can members manage themselves?
Depending on your configuration, members can update their profile, renew or purchase memberships, pay outstanding balances, update payment methods, complete forms, register for events, access tickets, manage donations, and download receipts.
Can we choose which portal sections members see?
Yes. Organisations can control the visibility of company information, passes, activity, the member directory, groups, and the social feed. Other sections appear when the corresponding RemyPass capability is available.
Can members add their pass to their wallet from the portal?
Yes. Eligible cards and tickets include Apple Wallet and Google Wallet actions, as well as a full-screen QR code.
Can members renew their membership online?
Yes. Eligible memberships can be renewed through the portal, including pricing options, add-ons, discounts, payment, and an expiry preview.
Can members recover a failed payment?
Yes. Members can update their payment method, retry eligible payments, and pay for pending or past-due memberships.
Can members access payment receipts?
Yes. Membership and event receipts can be downloaded, including historical membership payment receipts.
Can members complete forms in the portal?
Yes. Members can complete available forms, review submissions, edit them when allowed, and view the resulting submission document.
Does the portal support event registration?
Yes. Members can browse upcoming events, access member pricing, register, complete event forms, receive tickets, and add events to their calendar.
Can members see their attendance?
Yes. The portal can show total visits, average duration, recent visits, access logs, locations, and a calendar of attendance activity.
Does the portal include community features?
Optionally. Organisations can enable announcements, a social feed, member profiles, a directory, groups, discussions, polls, media, albums, and engagement levels.
Can members control their privacy?
Yes. Members can control directory visibility, profile visibility, connections, followers, invitations, mentions, activity, photos, groups, and photo comments.
Can members contact us through the portal?
Yes. Organisations can configure support categories and accept enquiries both before and after member login.
Can we preview the portal before launch?
Yes. Administrators can preview the branded portal and test social features without exposing member-only information.